Customizable Training & Workshops
With a key advantage of the team of experienced consultants and professionals, ISA has been successfully deliver training programs or solutions with more flexibility to adjust, customize or develop solutions that suit the client’s business needs, learning needs, participant background, skill & competency levels.
The solutions can be customized:
- To emphasize some areas or topics considered critical for an organization
- To incorporate needs such as specific case studies, corporate strategy/policies, outstanding pain points and real-world situation
- To adjust the duration
- and Etc.
ISA’s training programs or solutions are considered outstanding and receptive to the clients, most of them have been delivered with satisfactory. Such programs or solution made available include:
Effective Project Management
A “role-play” workshop that emphasizes on the application of project management processes and techniques in the real-world project. The workshop developed for experienced project teams in the enterprise environment. Cases and exercises are based on a sampling project simulated from real project in the organization.
Effective Vendor Management
Designed to illustrate key gaps on vendor management as well as what that are important for effective vendor management in individual stages of project management lifecycle. The workshop entertains participants with cases and hands-on exercises on the tools and techniques proved practical in various project management environments.
IT Change Management
A unique workshop that associates in-depth process training with process design, development and deployment activities, designed using a “Learning-by-Doing” approach. The workshop allows participants to get familiarized with the process and at the same time gain experiences beyond ordinary process practitioner training through hands-on activities i.e. in the process design, development and deployment.
Service Desk Operation Design and Implementation
Based on the industry best practices, the workshop is for organization who needs to establish true SPOC Service Desk or to streamline the existing service desk. It is applicable to either the outsourcing or in-house service desk approach. ITSM Processes necessary for the successful Service Desk will also be covered.
Effective Teamwork
Unlike typical teamwork or team building workshop, the workshop utilizes key development frameworks allowing participants to realize that a last-long teamwork can only be built with individual “heart & mind” through individual accountability, trust and respect.
Leadership Development
Beyond common qualifications and behavior of leadership discussed or entertained in typical leadership development workshop, ISA utilizes simple and powerful process and methodology to help develop leadership through individual accountability, trust and respect.
Consultative Sales
The workshop designed for service providers who want to move beyond the “pricing war” or typical product sales and differentiate themselves by delivering higher value to their customers. Key coverage includes customer engagement & demand management, solution composition, consultative sales methodology/processes, value creation and value delivery.
Organization Change Management
Originally developed as a supplementary to the Graduated School’s Project Management, the course helps create awareness on certain need for organizational/cultural change management, of which, may be resulted from the implementation of individual project. Participants will learn how important the change management is and have opportunity to discuss best practices and techniques for successful change management.
Based on the client’s specific needs, ISA will work closely with the client’s resources to define viable options and the most appropriate approach for the customization and ensure that the client will receive the most benefits from their investment.
Please contact ISA representative for more information on the available courses or for your specific customization needs.