IT Operation Excellency (ITSM/ITIL)

IT initiatives have been undertaken increasingly to enable organizations to achieve strategic objectives i.e. business performance, productivity, customer satisfaction and competitive advantages. Tremendous change and growth is taking place in IT services. IT, previously a technical support entity has become the basis for value and considered as part of the investment. Businesses, therefore, expect higher quality and more value from IT.

As a business enabler, IT services are much more complex, effective and efficient IT services and operation require seamless integration of processes, resources & capability and right technologies, of which, can be achievable through successful development and deployment of the industry’s proven framework/practice in IT Service Management (ITSM) such as IT Infrastructure Library (ITIL®).

ISA offers professional services covering all aspects of IT Services, by our experienced consultants, competence in principle as well as real-world IT Service Management. Our proven services span the whole range of ITIL® and IT Service Management best practices to assist and support the clients for the delivery of high quality business services with optimal resources usage.

Our service offerings include:

  • IT Service Management Practice/Framework Design and Development
  • IT Infrastructure Library (ITIL®) Process Development and Deployment
  • IT Disaster Recovery and Business Continuity Management
  • IT Organization and Human Resources Development